Shipping policy

When will I receive my order? 

Every order is dispatched within 5 working days. Please note that during sale periods there may be delays.
Due to the impact of Covid-19, some couriers are experiencing delays in their shipping estimates.

Is my personal and credit card information safe? 

Yes. This website runs via Shopify and it is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.

Returns policy

Due the nature of the handmade product, we cannot accept returns. However, if your candle arrives broken or damaged, please contact us at theaacandles@gmail.com in the first 2 days of delivery.